Words can be Windows or Walls – Conflict Resolution in action
18th Apr 2018 - 20th Apr 2018
10am to 5pm
£380 before 16/3 then £475 full price
LED BY Maria Arpa
Certified Facilitator
| ¨ Proven skills to use in conflict situations ¨ Effective tools to de-escalate disputes ¨ Techniques to manage conflict behaviour ¨ Live exercises in dealing with disputes ¨ Nonviolence and its place in conflict resolution ¨ How needs-based theory helps communication ¨ Why people choose to fight ¨ Finding your compassionate self in a heated dispute ¨ Awareness of the DRM in mediation ¨ Practice using the Dialogue Road Map |